Monday started like any other day. I was assaulted by a starving (NOT) cat once the alarm clock went off, I got out of the house 10 minutes late, I spilled coffee all over the driveway, and traffic was horrendous. As I drove over the river, I thought my car felt a little off but figured it was the grating on the bridge. A couple miles down the road, I heard that unmistakable flapping noise. I pulled over and confirmed the obvious - I had a flat tire. I called AAA.
AAA: AAA, this is Alan. How may I help you?
Me: AAA, Amanda here. I have a flat tire and need to be rescued by a tow truck driver in shining armour :)
AAA: Uh, OK.
The tow truck driver arrived, not in shining armour, but a nice guy all the same. In a matter of minutes, he had the donut on the car and we were on our way.
Now, I was only a mile from home. I am about 30 miles away from my job and the donut was not going to cut it... I headed to the nearest Pep B0ys and was suprised by the idiocy I found working there. I waited in an empty store for 15 minutes before the manager of customer service asked to help me. I explained my situation, gave her the make and model of my car, and smiled nicely. She looked up my car and told me that they did not carry my tire. I had already explained that I would need 2 tires, so we were looking at around 400$. I asked her if they would be able to get my tire that day, that I was willing to wait. "I told you we don't carry that tire" (insert obnoxious eye rolling and teeth sucking). I lost it and became the angry white woman in the Pep Boys.... I told the manager of customer service that she had failed her job requirements and that I would make it my mission to dissuade everyone I knew from providing them with business.
I wound up at the Firestone store, where they had 5 tires in stock. 2 hours later and I had 2 shiny new tires on my car. I came home today to a nice card from Firestone thanking me for my business.
Moral of the Story: PEP BOYS BAD! FIRESTONE GOOD!