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Tuesday, November 18, 2008

Not a Good Start to the Week

Monday started like any other day. I was assaulted by a starving (NOT) cat once the alarm clock went off, I got out of the house 10 minutes late, I spilled coffee all over the driveway, and traffic was horrendous. As I drove over the river, I thought my car felt a little off but figured it was the grating on the bridge. A couple miles down the road, I heard that unmistakable flapping noise. I pulled over and confirmed the obvious - I had a flat tire. I called AAA.

AAA: AAA, this is Alan. How may I help you?

Me: AAA, Amanda here. I have a flat tire and need to be rescued by a tow truck driver in shining armour :)

AAA: Uh, OK.

The tow truck driver arrived, not in shining armour, but a nice guy all the same. In a matter of minutes, he had the donut on the car and we were on our way.

Now, I was only a mile from home. I am about 30 miles away from my job and the donut was not going to cut it... I headed to the nearest Pep B0ys and was suprised by the idiocy I found working there. I waited in an empty store for 15 minutes before the manager of customer service asked to help me. I explained my situation, gave her the make and model of my car, and smiled nicely. She looked up my car and told me that they did not carry my tire. I had already explained that I would need 2 tires, so we were looking at around 400$. I asked her if they would be able to get my tire that day, that I was willing to wait. "I told you we don't carry that tire" (insert obnoxious eye rolling and teeth sucking). I lost it and became the angry white woman in the Pep Boys.... I told the manager of customer service that she had failed her job requirements and that I would make it my mission to dissuade everyone I knew from providing them with business.

I wound up at the Firestone store, where they had 5 tires in stock. 2 hours later and I had 2 shiny new tires on my car. I came home today to a nice card from Firestone thanking me for my business.

Moral of the Story: PEP BOYS BAD! FIRESTONE GOOD!

6 comments:

karengberger said...

I'm so glad that you got the help you needed. Don't you wonder, sometimes, if anyone gets job training nowadays? I've seen shoe salespeople with ground-down heels, and salespeople talking to their friends --while customers wait-- instead of asking, "May I help you?" I see people covering way too much territory, without any knowledge of how to do what they are supposed to do...it does everyone a disservice. Perhaps some good old-fashioned job training would help make a more satisfying experience. I am glad that you moved on, and spread the good word.

HappyWifeHappyLife said...

Oh my gosh - don't you HATE that?! Have you seen the "Bon Qui Qui" video on YouTube? You should watch it.... it's from MadTV and I can GUARANTEE you'll laugh.... (I think Bon Qui Qui is definitely related to the Pep Boys girl...) :-)

HappyWifeHappyLife said...

http://www.youtube.com/watch?v=jZkdcYlOn5M

Here you go, Amanda. This will definitely make you laugh. I think Bon Qui Qui is related to the young lady at Pep Boys....
:-)

Not Your Aunt Bea said...

I have always hated stupid Pep Boys. Seriously, why are they even in business as they don't ever have what you need? Hope your Tuesday was much better!

Busy Bee Suz said...

I will remember this. Hope the week got better. ;)
Suz

painted maypole said...

customer service does not always live up to its name, does it?