Monday started like any other day. I was assaulted by a starving (NOT) cat once the alarm clock went off, I got out of the house 10 minutes late, I spilled coffee all over the driveway, and traffic was horrendous. As I drove over the river, I thought my car felt a little off but figured it was the grating on the bridge. A couple miles down the road, I heard that unmistakable flapping noise. I pulled over and confirmed the obvious - I had a flat tire. I called AAA.
AAA: AAA, this is Alan. How may I help you?
Me: AAA, Amanda here. I have a flat tire and need to be rescued by a tow truck driver in shining armour :)
AAA: Uh, OK.
The tow truck driver arrived, not in shining armour, but a nice guy all the same. In a matter of minutes, he had the donut on the car and we were on our way.
Now, I was only a mile from home. I am about 30 miles away from my job and the donut was not going to cut it... I headed to the nearest Pep B0ys and was suprised by the idiocy I found working there. I waited in an empty store for 15 minutes before the manager of customer service asked to help me. I explained my situation, gave her the make and model of my car, and smiled nicely. She looked up my car and told me that they did not carry my tire. I had already explained that I would need 2 tires, so we were looking at around 400$. I asked her if they would be able to get my tire that day, that I was willing to wait. "I told you we don't carry that tire" (insert obnoxious eye rolling and teeth sucking). I lost it and became the angry white woman in the Pep Boys.... I told the manager of customer service that she had failed her job requirements and that I would make it my mission to dissuade everyone I knew from providing them with business.
I wound up at the Firestone store, where they had 5 tires in stock. 2 hours later and I had 2 shiny new tires on my car. I came home today to a nice card from Firestone thanking me for my business.
Moral of the Story: PEP BOYS BAD! FIRESTONE GOOD!
6 comments:
I'm so glad that you got the help you needed. Don't you wonder, sometimes, if anyone gets job training nowadays? I've seen shoe salespeople with ground-down heels, and salespeople talking to their friends --while customers wait-- instead of asking, "May I help you?" I see people covering way too much territory, without any knowledge of how to do what they are supposed to do...it does everyone a disservice. Perhaps some good old-fashioned job training would help make a more satisfying experience. I am glad that you moved on, and spread the good word.
Oh my gosh - don't you HATE that?! Have you seen the "Bon Qui Qui" video on YouTube? You should watch it.... it's from MadTV and I can GUARANTEE you'll laugh.... (I think Bon Qui Qui is definitely related to the Pep Boys girl...) :-)
http://www.youtube.com/watch?v=jZkdcYlOn5M
Here you go, Amanda. This will definitely make you laugh. I think Bon Qui Qui is related to the young lady at Pep Boys....
:-)
I have always hated stupid Pep Boys. Seriously, why are they even in business as they don't ever have what you need? Hope your Tuesday was much better!
I will remember this. Hope the week got better. ;)
Suz
customer service does not always live up to its name, does it?
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